Return & Refund Policy

At Fabrinex, managed by Latenzo E-Commerce IT Private Limited, we aim to keep your shopping experience as convenient and pleasant as possible. Should you wish to return a product, our return policy is designed to keep the process simple and straightforward.

Policy Coverage

Throughout this document, “we,” “us,” and “our” refer to Latenzo E-Commerce IT Private Limited, while “you,” “your,” and “user” refer to our respected customers. By placing an order through our platform, you agree to the return and refund terms described below.

Return Eligibility

• Items must be returned in the same condition they were received, unused, unwashed, and unaltered.
• All original packaging, tags, and labels must remain intact.
• Products that have been worn, cleaned, or altered in any form will not qualify for return.
• Return requests must be raised within the return window beginning from the date of delivery.
• Returns that do not meet these guidelines may be declined.

Steps to Start a Return

• Reach Out to Us – Email your order number and return reason to latenzoecommerceitpvtltd@gmail.com.
• Attach Proof – If you’re returning an item due to damage or mistake, include clear photos highlighting the issue.
• Wait for Instructions – Once your request is approved, we’ll send you the return procedure and shipping address.

Refund Timeline & Procedure

• After your return is received and reviewed, we’ll inform you of the status of your refund.
•  If approved, the amount will be credited back to the original payment source within 5 to 7 working days.
• You’ll also receive a confirmation email once the refund has been processed.

Partial Refund Policy

If an item only partially meets the return requirements (such as light damage or incomplete packaging), we may offer a partial refund at our sole discretion.

Return Shipping Costs

• Customers are responsible for covering the cost of return shipping unless the return is due to our mistake (e.g., defective or wrong item).
• Shipping charges paid during the original order are non-refundable.

Items That Cannot Be Returned

• Customized or personalized items are non-returnable unless they arrive with a defect or damage.
• Products without original tags or packaging, or those showing signs of use, are ineligible.
• Products clearly marked as non-returnable at purchase are final sale and cannot be returned.

Need Support?

If you have questions or require help with your return or refund, feel free to get in touch with our support team at latenzoecommerceitpvtltd@gmail.com.

Thank you for shopping at Fabrinex. Your trust matters, and we’re here to support your experience every step of the way.